While re-reading the emails from both the anonymous complainer and Michelle Carter from the post Vitriolic Response to Michelle Carter, I was struck by a simple notion:

Michelle Carter wouldn’t be able to operate as a funeral consultant if families didn’t have a need for her services.

If I understand her correctly, Michelle operates as an extra layer between the family and the funeral home.  She is paid to be both a grief counselor, through  New York Center for Transition, and a funeral director.  The funeral home provides the services, Michelle runs the funeral and the family is happy.

But why are her services sought out by families?  Because there is something lacking in the offerings of surrounding funeral homes.

To be completely honest, my first reaction to the explanation of what Michelle does was a simple “Who does she think she is?”  Especially since my heart has always been with the person who takes on the risk of opening a full funeral home and has to pay the bills.

But then she explained how she interacts with the firms, and, at least it seems, that she doesn’t just “rent out a funeral home building” but that she only takes over the actual funeral planning portion.

If you find yourself dealing with a funeral consultant, resist your first urge to curse out the consultant and tell off the family.  Consider, for a moment, what your firm lacks that made the family seek out another professional.